At the same time, many of the youngest Baby Boomers will still be at work, still years away from retirement age. And the older of these “aging in place” workers will have struggles of their own, based on physical challenges like declining vision, hearing, and mobility. Today, they complain because the workplace is shifting away from their familiar comfort zone, but in five or ten years’ time they may have real complaints. They won’t see, hear, or perceive as acutely, and the ambiguous and complex Generation Y workspace around them will aggravate the problem.
The planning approach for the future will need to emphasize the “legibility” of space. Legible offices offer planning configurations that are easy to understand, easy to navigate, and where the spaces’ intended uses are clear and obvious.
Thus, legible office space will take on critical importance for many office workers— especially the youngest and oldest. It should be thought of as a universal design principle for the four-generation office of the future.
Legibility can impact health and wellbeing
Legible design principles can be applied to all elements of workplace planning, group and individual workspaces, furnishings, and technology. Legible design offers organizations the opportunity to better support the employees of any generation. In fact, research has suggested that good legibility can be a health issue, reducing stress of users, and that should be a criterion for usable habitats for any setting. Poor legibility of floor plan and spaces has been linked to negative health impacts (Evans and Cohen, 1987).
Legibility is a people centered approach to design because it puts people’s needs first—it is intended to create a positive work experience that makes it easy to locate the type of space needed, and quickly and effectively use each space type.
Legibility can be realized through five simple design elements
The floor plan layout of a legible office space is clearly organized. People can easily create a “mental map” of the layout and find any location within the building, even with limited experience within the space (Garling and Evans, 1991; Weisman, 1981). In terms of design, the layout of the office should set up a predictable rhythm that makes it easy for people to learn, or easily guess, how to navigate from one location to another, or where a desired space type might be found.
Conversely, a “cube farm,” where the floor plan is laid out with monotonous regularity and every location looks the same, can form a disorienting maze. Complex “illegible” layouts can suppress desirable movement of workers between workspaces, increase wasted time, and reduce overall sense of control in people. If the intended use of a space and its technology is ambiguous (such as café spaces, lounge areas, etc.) people will avoid using them or waste time trying to figure out how to use the space and furnishings.
1. Landmarks serve as important physical cues about locations within the building. Landmarks can be outside the facility, such as other buildings or prominent features that can be seen through windows. Significant interior features such as a café, a wall area with a contrasting color or artwork, or other elements can act as landmarks upon which people can anchor themselves in space.
2. The shape or form of plan configuration can affect ease of understanding of space layout. Highly irregular layouts can be confusing, as well as having a high number or density of decision-points (path intersections) within the space.
3. Visual access allows people to see ahead to landmarks or other areas for navigation. Having workstations with low horizons, and avoiding architectural elements that may block visual access to the building core, can help to open the space. Visual access outside the space through windows can give people sight lines to elements outside the facility that can act as landmarks for orientation as they move through the space. These landmarks could be manmade or natural features.
4. Architectural differentiation is the design of different areas to be visually distinct. These areas can serve as secondary landmarks. This could be as simple as a unified color scheme that identifies an entire department, or a similar look and feel of a large area of space. These areas themselves help people understand their location within the building.
5. Signage and graphics can provide information about the location and intended use of spaces, including directions to commonly accessed areas or behavioral expectations (O'Neill, 1999).
Legibility can be “designed in” to the office space by offering a floor plan layout that is easy to understand and learn, landmarks that help people orient themselves, visual access within the space and outside to landmarks, and signage that guides people with information about the intention and use of the space.
Haworth research investigates links between workspace design and human behavior, health and performance, and the quality of the user experience. We share and apply what we learn to inform product development and help our customers shape their work environments. To learn more about this topic or other research resources Haworth can provide, visit www.haworth.com